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Filter: Retail
Sales Assistant (General) (Retail Sales Advisor)

This occupational certificate prepares individuals to work effectively as Retail Sales Advisors in retail and wholesale environments. The programme focuses... on key skills such as attending to different types of customers, resolving queries, and providing excellent customer service. It includes practical training in the sales cycle, from guiding customers through purchasing decisions to using advanced selling techniques.
Authority: QCTO
Authority ID: 99669
NQF Level: 3
Accredited: Yes
Credits: 54
Industry: Retail
Duration: 12 months

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1082
Course
Dispatching & Receiving Clerk

This occupational certificate prepares individuals to work effectively as Dispatching and Receiving Clerks in wholesale and retail environments. The programme... focuses on the key skills required to receive and dispatch stock while maintaining accurate stock records and minimizing losses. It includes practical training in receiving goods, preparing items for dispatch, and preventing shrinkage. The qualification equips learners with the necessary knowledge and hands-on experience to ensure efficient stock management, contributing to the smooth operation of businesses and reducing financial losses related to stock handling.
Authority: QCTO
Authority ID: 99446
NQF Level: 3
Accredited: Yes
Credits: 34
Industry: Retail
Duration: 12 months

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1169
Course
Store Person

This occupational certificate prepares individuals to work effectively as a Store Person in various retail and warehouse environments. The programme... covers essential skills in stock movement, packing, picking, counting, and maintaining a safe storage area. It includes practical training in handling different types of stock, applying safety procedures, and maintaining housekeeping standards to minimize losses. With hands-on experience in stock management and work area upkeep, this qualification equips learners with the skills necessary to contribute to efficient operations and enhance business profitability in wholesale and retail sectors.
Authority: QCTO
Authority ID: 99703
NQF Level: 2
Accredited: Yes
Credits: 41
Industry: Retail
Duration: 12 months

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432
Course
Customer Management

This qualification is tailored to develop skills necessary for managing customer relations and sales, ensuring customer satisfaction, and improving organisational... success. The programme covers essential areas such as customer sales management, leadership, ethics, relationship management, financial management, and change management. Learners gain practical skills in identifying customer needs, building strong relationships, handling customer service issues, and leading teams effectively. Additionally, the qualification addresses ethical decision-making, financial management, and applying best practices to drive results within the organisation.Transition from SETA to QCTOOur programs are transitioning to align with QCTO standards for enhanced relevance and quality. The Customer Management Qualification (NQF Level 5 - TBA | SAQA ID 60273) has a special extension, allowing learners to continue benefiting from the current curriculum during the transition period. 
Authority: SETA
Authority ID: 60273
NQF Level: TBA
Accredited: Yes
Credits: 162
Industry: Various,Retail,Management,Insurance,Consulting
Duration: 12 months

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586
Course
Office Administrator

This qualification is a comprehensive 4-year programme that prepares individuals for effective office management and administration in various organisational settings.... This qualification covers essential topics such as office management, communication, financial administration, and project management. It includes practical skills training in managing office resources, maintaining effective client relationships, and overseeing administrative functions. Learners gain hands-on experience in real-world office environments, focusing on tasks such as document management, scheduling, and coordination of office activities. This qualification equips learners with the necessary skills to efficiently manage office operations and support organisational goals.
Authority: QCTO
Authority ID: 102161
NQF Level: 5
Accredited: Yes
Credits: 445
Industry: Telecommunications,Manufacturing,Information Technology,Engineering,Energy,Construction,Agriculture,
Duration: 24 months

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698
Course
Retail Supervisor

The Retail Supervisor Qualification provides learners with essential skills to manage retail environments effectively. This qualification covers comprehensive knowledge modules,... practical skills, and work experience necessary for supervising retail operations.
Authority: QCTO
Authority ID: 99573
NQF Level: 4
Accredited: Yes
Credits: 100
Industry: Various,Retail
Duration: 12 months

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241
Course
Management Assistant

The Management Assistant course prepares individuals for effective office management and secretarial roles. This comprehensive program encompasses Knowledge Modules, Practical Skill... Modules, and Work Experience Modules, covering areas such as document management, information processing, customer service, project management, and administrative support.Please note: This qualification is a 3-year qualification and not a learnership. This qualification is accredited by QCTO. 
Authority: QCTO
Authority ID: 101876
NQF Level: 5
Accredited: Yes
Credits: 316
Industry: Telecommunications,Manufacturing,Information Technology,Engineering,Energy,Construction,Agriculture,
Duration: 12 months

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369
Course

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Download our 2025 Prospectus

Comprehensive Prospectus

This booklet includes all of our full qualifications, rapid learning courses and compliance training.

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Full Qualifications

This booklet includes all of our accredited qualifications (excludes short courses).

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Rapid Learning Courses

This booklet includes all of our rapid learning courses and compliance courses.

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